Alamo doesn't have 7 seat cars or trucks. The Car, the price, the extra fees, the knowledge of the personnel at the pickupĬons: I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. In short, I'd recommend another rental company altogether.Pros: Nothing, everything was wrong with my reservation. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. ![]() To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. The tire was is perfect working condition again, the tire was not flat. Upon my return, the employees claimed damage to a tire - a "bump in the rubber" to be precise. Unfortunately, this isn't the worst of it. The act of picking up a rental should never cause a customer to have to cancel appointments. I waited over an hour at this location to receive my rental, which caused me to have to cancel plans and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). ![]() I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I recently rented from this location and couldn't regret it more. Pick up location: Mexico CityĬons: I strongly recommend against renting a car from this location. Poor customer service and lack of professionalism. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. Finally, I asked him to call his manager to try to solve my questions. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. ![]() Pros: Nothing, everything was wrong with my reservation.
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